Privacy Policy

Contact Information

If you have any requests or queries regarding your personal information or our processing of your data, you can contact us at ugymfeedback@gmail.com

1.0 Use of Your Information and Your Preferences

uGym will only process (collect, store, and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We are committed to ensuring the collected information is appropriate for the purposes listed and does not invade your privacy, and we apply rigorous security measures.

2.0 Consent

By taking out a membership, filling in a contact form on our website, or using a mobile app, you agree and accept that we may gather, process, store, and/or use the personal data submitted in accordance with the terms set below.

If you are under the age of 16, uGym will not collect or process your details unless we have also received the consent of an adult with parental responsibility for you.

3.0 Personal Data Collected

3.1 Identity and Contact Details of the Data Processor

Personal data collected via our website or mobile app is processed on our behalf by ClubWise Software Ltd, based in the UK. Your data may be made visible to employees of ClubWise Development India Pvt. Ltd. for software support. The data processor and its group companies are required to process your data in strict compliance with the GDPR.

3.2 Purposes of Processing and Legal Basis

The principal purpose is to provide you with the services defined in your membership agreement. To this end, we may use your personal data to:

• Contact you in respect of your membership.
• Manage your club access.
• Facilitate member rewards (if applicable).
• Comply with our legal and regulatory obligations.
• Resolve any problems you may have and improve our service to you. Our employees and third-party providers are obligated to respect your data privacy.

3.3 Marketing

If you consent, we may send you marketing information by e-mail or SMS about products and services we believe may interest you. We will always provide the ability to review or change your preferences or unsubscribe from marketing information with immediate effect. You can also make a request via e-mail to ugymfeedback@gmail.com.

3.4 Data We Collect

When you take out a membership, the following personal data may be collected and processed:

• Name, address, contact details (including e-mail and mobile phone number).
• Gender, date of birth.
• Attendance history.
• Marketing preferences.
• Bank details for billing. Some data is collected automatically through using our website. Certain features of our mobile app may process information from your social networking profile if you consent to allow your social networking site to make information available to the app.

3.5 Obtaining or Changing Your Details

• uGym can confirm the details of any personal data we hold about you and how it is processed on your request.
• You may ask us to correct or delete personal information we hold about you at any time, provided this information is not required to fulfill our service to you.
• You can email ugymfeedback@gmail.com or write to: Unit 1. Devonpark Mills. Alexandra Street, Devonside, Tillicoultry, FK13 6HP.
• We may require your request to be accompanied by a photocopy of proof of identity (e.g., a driving license or passport).
• Mobile app users can maintain some of their personal data directly, but this functionality is unavailable if your account is in arrears.

3.6 Third Party Disclosures

• Your information may be passed to and used by all uGym companies.
• Your personal data is passed to our data processor (ClubWise Software Ltd) for the purpose of providing our services.
• Your data will not be shared with any other third-party service providers without obtaining your prior consent.
• Any third parties we share your data with are obliged to keep your details securely and use them only to fulfill the service they provide on our behalf.
• We will never pass your personal information to anyone else, except where required or permitted by law, to successors in title to our business, and suppliers that process information on our behalf (both in the UK and abroad).
• We may also use and disclose information in aggregate (so no individual is identified) for marketing and strategic development purposes.

3.6 Cookies

uGym only issues session specific cookies, which store no personal or transactional data, to control an online session and provide security (like a time-out function) . uGym may use Google Analytics for SEO purposes and to improve online marketing efforts.

3.8 Other Web Sites

Our website may contain links to other sites outside our control, which are not covered by this Privacy Notice. If you access these sites, their operators may collect information from you in accordance with their own privacy notice.

4.0 Data Retention Period

• Prospective members: Data is retained for up to 12 months, unless you notify us that you no longer wish to be contacted.
• Current members: Data is retained for as long as you are a member.
• Terminated members: Your personal data will be stored for a maximum period of 6 years for the purposes of responding to any future indemnity claim. After this period, your personal data will be anonymized.

4.1 Your Rights as a Data Subject

You have the following rights at any point while we are processing your personal data:

• Right to be informed: To know how your personal data is being used.
• Right of access: To request a copy of the information we hold about you.
• Right of rectification: To correct data that is inaccurate or incomplete.
• Right to be forgotten: In certain circumstances, to ask for the data to be erased from our records.
• Right to restriction of processing: To request restrictions to the processing of your data.
• Right of portability: To have the data we hold transferred to another organisation.
• Right to object: To object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling.

If uGym refuses an access request, we will provide you with a reason why. If a data breach occurs, you have a right to be informed within 72 hours of us first becoming aware of the breach.

5.0 The Right to Complain

If you believe your data is being processed unfairly or have concerns about how uGym or its designated processor is handling your data, you have the right to complain to the Information Commissioners Office (ICO). You can visit www.ico.org.uk for more information.

6.0 Privacy Notice Changes

uGym reserves the right to update this Privacy Notice at any time, particularly pursuant to changes in laws and regulations.

7.0 Contact Us

• Send an email to ugymfeedback@gmail.com.
• Write to us at: Unit 1, Devonpark Mills, Alexandra Street, Devonside, Tillicoultry, FK13 6HP.